This Service Policy applies to the overall use and transaction process of the casatimberco (hereinafter referred to as “we”, “us”, or “our”) online store. It explains the scope and boundaries of our services throughout browsing, ordering, payment, and after-sales stages. This policy forms part of our service framework together with other published content on the website.
This policy applies when you access and use our website, including product browsing, information enquiries, order submission, and subsequent communication.
By continuing to use our website and services, you acknowledge that you have understood and accepted the arrangements outlined in this Service Policy.
When using the website, you are responsible for ensuring that the information you provide is accurate, valid, and suitable for contact purposes.
We are responsible for maintaining the normal operation of the website within reasonable limits and for carrying out necessary content maintenance and updates. Temporary impacts caused by technical adjustments, system maintenance, or other non-subjective factors are considered part of normal operations.
Product information, inventory availability, and pricing displayed on the website are subject to the real-time content shown on the relevant pages.
We reserve the right to update or amend such information due to inventory changes, content revisions, or display adjustments. Confirmed orders will be processed based on the status at the time of confirmation.
Once an order has been submitted and payment has been successfully completed, it will enter the processing stage.
Successful payment constitutes order confirmation, and subsequent handling will be based on the confirmed order details. In the event of payment issues or status changes, notifications will be sent via the contact details you provided.
After order confirmation, orders will enter processing, which typically takes 1–3 working days, followed by dispatch.
For detailed shipping arrangements and timelines, please refer to:
Shipping Policy (hyperlink)
Whether an order can be cancelled depends on the time of purchase and the current processing status.
Cancellation requests must be submitted within the applicable timeframes. Specific rules are subject to the information displayed on the relevant policy page.
Order Cancellation Policy (hyperlink)
Return and exchange arrangements apply to eligible orders and must be requested within the specified period.
Handling methods and timelines are subject to the content shown on the corresponding policy page.
Return & Exchange Policy (hyperlink)
Where applicable, refunds will be processed in accordance with established procedures and returned via the original payment method.
Refund timelines may vary depending on payment service provider processing cycles. For details, please refer to the relevant policy page.
If any disagreement arises during the use of services or completion of a transaction, we recommend attempting resolution through communication in the first instance.
We comply with Australian laws and applicable data protection regulations, including the GDPR. We reserve the right to update this policy and will notify users of any relevant changes where required.
We value the necessity and proportionality of information use.
Information collected is used solely to support order fulfilment, communication, and basic administrative purposes, and is retained and managed within a reasonable timeframe.
Text content, images, page layouts, and the overall presentation displayed on the website are protected.
Unauthorised copying, reuse, or use for other purposes is not permitted.
Services are provided based on order confirmation details and information displayed on the website.
Indirect impacts arising from differences in usage environments, uncontrollable factors, or third-party processes are not treated as separate liability matters.
This Service Policy may be updated in accordance with operational requirements.
Revised content will be published on the website and will apply to subsequent use. We recommend reviewing this policy periodically to stay informed of the latest information.
If you have any questions regarding this Service Policy or related usage matters, please contact us using the details below:
Address:
1237 MADISON AVE SE, Grand Rapids, MI 49507-1722, USA
Customer Service Telephone:
+1 (586) 315-1270
Customer Service Email:
securecaregzt@casatimberco.com
Service Hours:
Monday to Friday, 9:00–12:00 and 14:30–18:30 (GMT)
This Service Policy is subject to the content currently displayed on the website and applies to our online services and transaction processes.
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