These Shipping Terms apply to all orders placed on the casatimberco (hereinafter referred to as “we”, “us”, or “our”) online store. They are intended to explain delivery coverage, shipping fees, timelines, and important considerations, so you can understand the overall process before placing an order.
We currently provide delivery services within Australia only.
Orders and shipments to countries or regions outside Australia are not supported at this time.
Shipping fees are calculated automatically based on the order value and are clearly displayed at checkout:
Orders with a total value of AUD 90 or above qualify for free shipping;
Orders with a total value below AUD 90 are subject to a flat shipping fee of AUD 5.99.
Our standard business hours are 09:00–18:00.
Orders paid before 18:00 will begin processing on the same business day;
Orders paid after 18:00 will begin processing on the next business day;
Orders placed on non-working days will be processed from the next business day.
Once an order has been successfully confirmed, it will enter the processing stage:
Processing time is 1–3 working days;
After processing is completed, the order will proceed to dispatch.
After dispatch:
The estimated overall transit time is 10–12 working days;
Actual delivery times may vary depending on location, weather conditions, and logistics network factors.
Depending on the specific order, delivery may be handled by one or a combination of the following carriers:
SEUR
Redur Spain
MRW
Australia Post
PackLink
The final carrier used will be confirmed in the shipping notification.
Once your order has been dispatched, you will receive a notification email, which typically includes:
Order number
Payment invoice information
Carrier details
You may visit the “Order Tracking” page on our website and enter your email address or telephone number together with the corresponding order number to check the current status of your order.
1. Damaged or Lost Items
If your item is damaged or lost during transit, please contact us as soon as possible after receipt and provide relevant details and supporting information so that we can assist with the handling process.
2. Shipping Changes and Cancellations
Once an order has entered the processing or dispatch stage, shipping details may no longer be amended or cancelled. This is subject to the actual order status.
3. Delivery Address Responsibility
Please ensure that your delivery address is accurate and complete when placing an order. Any delivery issues arising from incorrect or incomplete address information shall be the responsibility of the customer.
Upon receiving your parcel, please:
Check whether the outer packaging is intact;
If there is visible damage, deformation, or any abnormal condition, we recommend noting this at the time of delivery;
Where possible, take photos for reference to support any subsequent communication.
If you have any questions regarding these Shipping Terms or the delivery status of your order, please contact us using the details below:
Address:
1237 MADISON AVE SE, Grand Rapids, MI 49507-1722, USA
Customer Service Telephone:
+1 (586) 315-1270
Customer Service Email:
securecaregzt@casatimberco.com
Service Hours:
Monday to Friday, 9:00–12:00 and 14:30–18:30 (GMT)
These Shipping Terms are subject to the content currently displayed on the website and apply to our online order and delivery services.
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