This Refund Policy applies to the casatimberco (hereinafter referred to as “we”, “us”, or “our”) online store and explains how refunds are handled under different order circumstances. It is intended to help you understand the applicable conditions, refund methods, and communication process.
Subject to the completion of the relevant transaction process and necessary review, refunds may generally apply in one of the following situations:
Approved order cancellation: the order has been cancelled at the applicable stage and meets the cancellation conditions in effect at that time
Approved return and refund request: the return request has been verified and accepted, and the returned item meets the required return conditions
Whether a refund will be processed is determined based on the order status and the outcome of the review.
Refunds will be issued via the original payment method used at checkout and returned to the payment card account, including Visa and MasterCard.
Depending on the processing speed of the issuing bank, refunds typically appear within 3–7 business days.
If the refund does not appear after this period, please contact us so that we may assist with further enquiries.
If any issues arise during the refund process, such as delayed receipt, discrepancies in the refunded amount, or delayed status updates, you are advised to provide your order number and relevant payment information.
We will verify the matter based on our records and assist in progressing the resolution.
Refund decisions are made based on the actual order and transaction circumstances.
Delays caused by banking processes, payment system response times, or inaccuracies in provided information are outside our direct control. However, we will offer reasonable assistance with communication and follow-up where possible.
If you have any questions regarding this Refund Policy or the status of a specific refund, please contact us using the details below:
Address:
1237 MADISON AVE SE, Grand Rapids, MI 49507-1722, USA
Customer Service Telephone:
+1 (586) 315-1270
Customer Service Email:
securecaregzt@casatimberco.com
Service Hours:
Monday to Friday, 9:00–12:00 and 14:30–18:30 (GMT)
This Refund Policy is based on the content currently displayed on the website and applies to all online transactions and related services provided by us.
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