Order Cancellation Policy

Order Cancellation Policy

This Order Cancellation Policy applies to all orders placed on the casatimberco (hereinafter referred to as “we”, “us”, or “our”) online store. It explains the cancellation rules, handling procedures, and related refund arrangements at different order stages, helping you clearly understand the available options after placing an order.

1. Order Cancellation Conditions

Whether an order can be cancelled depends on the time of purchase and the current processing status:

Within 30 hours after placing the order and before dispatch
Orders may be cancelled directly within this time frame, provided the order has not yet been shipped. The cancellation request will then enter the corresponding processing procedure.

More than 30 hours after placing the order, or once the order has entered the shipping stage
Such orders can no longer be cancelled directly. If further action is required, please contact us after the goods have been delivered to apply for a return and refund, subject to the actual situation.
For more details, please refer to our Return & Exchange Policy on the website.

2. Order Cancellation Procedure

If your order meets the cancellation conditions, you may submit a request as follows:

• Contact our customer service team by email or telephone, clearly stating your cancellation request and providing the order number and relevant payment details;

• Upon receipt of your request, our customer service team will review and verify the information. If the cancellation is approved, you will be notified via your contact details, and the refund process (if applicable) will be arranged accordingly.

3. Refund Process

Once an order cancellation request has been confirmed and approved, refunds will be processed as follows:

• Refund method: The refund will be issued to the original payment card used for the order, including Visa and MasterCard;

• Processing time: Depending on the processing speed of the issuing bank, refunds typically appear within 3–7 business days.

If the refund does not appear within the above timeframe, please contact us for assistance.
For more information about refunds, please refer to our Refund Policy on the website.

4. Contact Us

If you have any questions regarding this Order Cancellation Policy or the status of a specific order, please contact us using the details below:

Address:
1237 MADISON AVE SE, Grand Rapids, MI 49507-1722, USA

Customer Service Telephone:
+1 (586) 315-1270

Customer Service Email:
securecaregzt@casatimberco.com

Service Hours:
Monday to Friday, 9:30–12:00 and 14:00–18:30 (GMT)

This Order Cancellation Policy is based on the content currently displayed on the website and applies to all online orders and related service processes provided by us.